Contact Us

Shipping Policy

Domain: aldshops.com
Company Name: PG TRADING
Address: 58 Rue du Chêne Vert, 85110 La Jaudonnière, France
Phone: +33 707189680
Email: [email protected]

1. General Information

Thank you for shopping at aldshops.com.
This Shipping Policy explains how we process, handle, and deliver orders placed through our website.
All customers are strongly encouraged to read this policy carefully before making a purchase.

Our main products include Bowls and Cups. All shipments are prepared and dispatched from our fulfillment partners depending on stock availability and destination.

2. Order Processing Time

2.1 Processing Duration

  • Normal processing time: 1–3 business days (Monday–Friday).

  • During peak seasons, sales events, or holidays, processing may take 3–7 business days.

  • Orders are processed only after payment is successfully verified.

2.2 Order Verification

Before dispatch, each order is checked for:

  • Product availability

  • Accurate shipping information

  • Payment confirmation

If additional verification is required, we may contact you via email or phone.

3. Shipping Methods & Estimated Delivery Time

3.1 Standard International Shipping

  • Estimated delivery: 7–20 business days depending on country and region.

  • Tracking information will be provided once the package is shipped.

3.2 European Union Shipping

  • Estimated delivery: 5–12 business days.

3.3 Remote Areas

Some remote locations may require extra delivery time, depending on local carrier operations.

3.4 Delivery Delays

Delivery may be delayed due to:

  • Customs clearance

  • Local postal strikes

  • Extreme weather

  • Unexpected logistics interruptions
    These delays are outside our control, but we will help track your parcel whenever possible.

4. Shipping Fees

4.1 Calculated at Checkout

Shipping fees depend on:

  • Destination country

  • Weight and size of products

  • Shipping method selected

All costs will be displayed clearly before payment.

4.2 Free Shipping

If aldshops.com offers free shipping promotions, the conditions will be stated on the website.

5. Order Tracking

5.1 Tracking Number

Once your order is shipped, you will receive an email with:

  • Tracking number

  • Tracking link

  • Courier information

5.2 Tracking Activation Time

Tracking numbers may take 24–72 hours to update in the courier’s system.

6. Shipping Address Requirements

6.1 Correct Address Information

Customers must ensure:

  • Full name

  • Complete street address

  • Correct postal code

  • Valid phone number
    are accurately provided during checkout.

6.2 Incorrect / Incomplete Address

If the package is returned due to an incorrect or incomplete address:

  • The customer is responsible for reshipping fees.

  • Refunds are not issued for orders returned due to customer error.

6.3 Changing Address After Order

Address changes cannot be guaranteed once the order is processed.

7. Customs, Duties & Taxes

7.1 Customer Responsibility

Depending on your country’s regulations, you may be charged:

  • Import taxes

  • Customs duties

  • Handling fees

These charges are not included in the product or shipping price.

7.2 Customs Delays

Customs agencies may delay packages for inspection. Such delays are beyond our control.

8. Lost, Damaged, or Stolen Packages

8.1 Lost Packages

If a package shows “lost” or “never arrived”, contact us at [email protected].
We will help file an investigation with the courier.

8.2 Damaged Packages

If products arrive damaged:

  • Provide clear photos of the damaged item and packaging

  • Provide your order number

  • Contact us within 48 hours of delivery

We will offer a replacement or solution depending on the damage evaluation.

8.3 Stolen Packages (Marked as Delivered)

If the tracking status shows “delivered” but you did not receive the package:

  • Check with neighbors or building management

  • Contact the courier directly

  • Email us for additional support

PG TRADING is not responsible for stolen packages after delivery confirmation.

9. Shipping Restrictions

We currently do not ship to:

  • P.O. boxes (depending on country)

  • Military bases

  • Countries under international shipping sanctions

If an order is placed to a restricted location, it will be canceled and refunded.

10. Order Cancellations Regarding Shipping

10.1 Before Shipment

Orders may be canceled within 12 hours after purchase if they have not entered processing.

10.2 After Shipment

Once shipped, orders cannot be canceled.
Customers must wait for delivery and request a return according to our Return Policy.

11. Contact Information

For any questions regarding shipping, please contact us:
📍 PG TRADING
🏠 58 Rue du Chêne Vert, 85110 La Jaudonnière, France
📞 +33 707189680
📧 [email protected]

We strive to provide fast, safe, and reliable delivery for all Bowl and Cup orders on aldshops.com.