Website: aldshops.com
Company Name: PG TRADING
Address: 58 RUE DU CHENE VERT, 85110 LA JAUDONNIERE, FRANCE
Phone: +33 707189680
Email: [email protected]
1. Overview
At PG TRADING, we care about customer satisfaction and product quality. This Return & Refund Policy explains in detail how returns, refunds, replacements, and order issues are handled when purchasing Bowls and Cups from aldshops.com.
By placing an order on our website, you agree to all the terms stated below.
2. Eligibility for Returns
You may request a return if one or more of the following conditions are met:
✅ 2.1 Damaged or Defective Product
You received a Bowl or Cup that is:
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Broken
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Cracked
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Deformed
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Has manufacturing defects
Required proof:
Customers must provide clear photos or videos showing the damage or defect.
✅ 2.2 Wrong Item Received
If you receive:
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The wrong model
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The wrong size
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The wrong color
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A product you did not order
✅ 2.3 Missing Items
If part of your order is missing, you must notify us within 7 days of receiving the package.
3. Non-Returnable Conditions
Returns or refunds cannot be accepted in the following situations:
❌ The product has been used
❌ The product is not in its original condition
❌ No proof of damage for defective-product claims
❌ Damage caused by improper use or accidents
❌ Packages still in transit or not yet delivered
❌ Customer changes their mind without returning the product
❌ Unauthorized return without contacting our support team
4. Return Timeframe
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You must contact us within 14 days of receiving your order.
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All return shipments must be sent back within 7 days after receiving approval from our support team.
Returns sent without approval will not be processed.
5. Return Process
Step 1: Contact Us
Email: [email protected]
Provide:
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Order number
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Full name
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Photos/videos of issue
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Description of the problem
Step 2: Receive Return Instructions
Our team will verify your case and provide:
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Return authorization
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Return address
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Important packaging instructions
Step 3: Ship the Item Back
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Products must be securely packaged
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Tracking number must be provided
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Customers are responsible for return shipping costs unless the item is defective or sent incorrectly
Step 4: Inspection & Approval
Once we receive and inspect the product, we will notify you regarding approval or rejection of your refund request.
6. Refund Policy
If approved, refunds will be processed as follows:
✅ 6.1 Refund Method
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Refund will be issued back to your original payment method
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Processing time: 3–7 working days
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Banking delays may require additional time
✅ 6.2 Partial Refunds
A partial refund may be granted if:
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The item is not returned in its original condition
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The product shows signs of use
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Parts or accessories are missing
7. Order Cancellation
You may cancel your order within 12 hours of purchase if the order has not been shipped.
Once the package is shipped, cancellations are no longer possible.
8. Lost or Delayed Shipments
If your package is delayed or lost:
✅ We will provide:
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Tracking assistance
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Verification with the logistics company
❌ Refunds cannot be issued if:
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The package is still in transit
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The tracking shows “delivered” (unless proof of non-delivery is provided)
9. Exchange Policy
We offer replacement only under the following conditions:
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Defective product
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Wrong product received
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Damaged upon arrival
Exchanges for size/color changes are not supported unless the customer returns the product in unused condition.
10. Contact Information
If you have any questions about returns or refunds, please contact us:
PG TRADING
📍 58 RUE DU CHENE VERT, 85110 LA JAUDONNIERE, FRANCE
📞 +33 707189680
📧 [email protected]
🌐 aldshops.com