Website: aldshops.com
Company: PG TRADING
Address: 58 RUE DU CHENE VERT, 85110 LA JAUDONNIERE, FRANCE
Phone: +33 707189680
Email: [email protected]
Welcome to PG TRADING’s FAQ page! Below you will find detailed answers to common questions regarding our products, orders, shipping, returns, and more.
1. General Questions
Q: What products do you sell?
A: We specialize in high-quality Bowls and Cups. Our products are designed for durability, style, and everyday use. Each product is carefully inspected before shipment.
Q: Where is PG TRADING located?
A: Our company is based in France at 58 RUE DU CHENE VERT, 85110 LA JAUDONNIERE.
Q: How can I contact customer support?
A: You can reach us via:
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Email: [email protected]
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Phone: +33 707189680
We aim to respond to all inquiries within 24–48 hours.
2. Ordering
Q: How do I place an order?
A: Simply visit aldshops.com, select the Bowls or Cups you want, choose quantity, and click “Add to Cart.” Proceed to checkout and follow the instructions to complete your purchase.
Q: Can I modify or cancel my order?
A: Orders can only be modified or canceled within 1 hour of placement. After that, the order enters processing and shipping cannot be stopped. Please contact support immediately if you need changes.
Q: Do you accept bulk orders?
A: Yes! For bulk purchases or business inquiries, please contact us at [email protected] for special pricing and shipping arrangements.
3. Payment
Q: What payment methods do you accept?
A: We accept:
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Credit and Debit Cards (Visa, Mastercard, American Express)
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PayPal
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Apple Pay / Google Pay
Q: Is it safe to pay on your website?
A: Absolutely. All payments are processed securely using SSL encryption to protect your personal and payment information.
4. Shipping
Q: Where do you ship to?
A: We ship worldwide. Shipping times and costs depend on your location.
Q: How long will it take to receive my order?
A: Standard shipping within France usually takes 3–7 business days. International shipping may take 10–21 business days depending on customs and local delivery services.
Q: How can I track my order?
A: Once your order is shipped, we will provide a tracking number via email. You can use this to monitor your shipment online.
Q: What if my order is delayed?
A: Delivery times can occasionally be affected by customs or courier delays. Please contact support if your order exceeds the estimated delivery timeframe.
5. Returns & Refunds
Q: What is your return policy?
A: We accept returns for damaged, defective, or incorrect items. Please note:
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Items must be unused and in original packaging.
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Customers must provide proof of damage (photos or video) if claiming a damaged product.
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Unauthorized returns or “no reason” returns are not accepted.
Q: How do I return an item?
A: Contact us at [email protected] to receive a Return Merchandise Authorization (RMA) number. Ship the item back using the original shipping method or a traceable courier.
Q: When will I receive a refund?
A: Refunds are processed within 5–10 business days after the returned item is received and inspected. Refunds will be issued via the original payment method.
Q: Can I exchange a product?
A: Yes. Exchanges are only available for items that are defective or damaged during shipping. Contact support for instructions.
6. Product Care & Safety
Q: How should I care for my Bowls and Cups?
A:
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Wash before first use.
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Most products are dishwasher safe, but handwashing is recommended to maintain finish.
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Avoid sudden temperature changes to prevent cracking.
Q: Are your products food-safe?
A: Yes. All our Bowls and Cups are made from food-grade materials that are safe for everyday use.
7. Additional Information
Q: Do you offer gift wrapping?
A: Yes, gift wrapping is available for a small additional fee at checkout.
Q: How can I stay updated on new products or promotions?
A: Subscribe to our newsletter at aldshops.com to receive exclusive offers, product launches, and updates.
Q: What if I have a question not listed here?
A: Please contact our customer support team at [email protected] or +33 707189680. We are happy to help!
PG TRADING – Quality Bowls & Cups You Can Trust
Website: aldshops.com
Email: [email protected]
Phone: +33 707189680