Website: aldshops.com
Company Name: PG TRADING
Registered Address: 58 RUE DU CHENE VERT, 85110 LA JAUDONNIERE, FRANCE
Phone: +33 707189680
Email: [email protected]
1. Introduction
At PG TRADING, your satisfaction and trust are our top priorities. Whether you have questions about our Bowl and Cup products, shipping, orders, returns, or any other service-related matters, our dedicated support team is here to help. This Contact Us Policy outlines all available methods to reach us, expected response times, and guidelines to ensure efficient communication.
2. How to Contact Us
2.1 Email Support (Primary Contact Method)
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Email: [email protected]
You may contact us anytime via email for inquiries related to: -
Product details or specifications
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Order status, tracking, or delivery issues
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Returns, exchanges, or refund requests
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Payment and billing questions
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Wholesale or business cooperation
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Website technical issues
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After-sales support for Bowls and Cups
Response Time:
We aim to reply within 24–48 business hours. Delays may occur on weekends or public holidays.
2.2 Phone Support
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Phone Number: +33 707189680
Our customer service team provides assistance via phone for urgent inquiries such as: -
Order verification
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Delivery or address changes
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Immediate support for damaged or missing items
Phone Availability:
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Monday to Friday: 09:00–18:00 (CET)
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Closed on weekends and holidays
If we miss your call, please leave a voicemail including:
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Your full name
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Order number
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Contact number
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Brief description of your issue
We will return your call as soon as possible.
2.3 Mailing Address
For formal documents, product returns (only with authorization), or written communication:
PG TRADING
58 RUE DU CHENE VERT
85110 LA JAUDONNIERE
FRANCE
Before sending any product back, please contact us via email to obtain a Return Authorization (RA) number. Packages without authorization may be refused.
3. Contact Form on aldshops.com
You may also reach us through the contact form available on our website:
https://aldshops.com/contact-us
Please provide the following details for faster processing:
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Full name
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Email address
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Order number (if applicable)
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Clear message describing your question or issue
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Images or attachments (for damaged or defective products)
We recommend using this form for general inquiries or non-urgent matters.
4. Support for Bowl & Cup Orders
For issues specifically related to your Bowl or Cup purchases, please include:
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Product name & quantity
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Photos (if defective or damaged)
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Packaging condition
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Delivery note (if available)
This ensures accurate assessment and quick solutions.
5. Language Support
We primarily provide support in English.
Support in French may also be available depending on staff availability, but processing time may be longer.
6. Expected Response Time
To serve you effectively, we generally follow these response times:
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Order Status Inquiry: 24–48 hours
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Product Questions: 24–48 hours
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Return/Refund Requests: 48–72 hours
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Damaged or Missing Items: 24 hours after receiving complete evidence
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Business/Wholesale Inquiry: 3–5 business days
7. Important Notes
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Please check your Spam/Junk Mail folder if you do not see our response.
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To ensure you receive emails from us, whitelist: [email protected]
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For order-related inquiries, always include your order number.
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For damaged product claims, photos and packaging evidence must be provided within 48 hours of delivery.
8. Commitment to Customer Satisfaction
PG TRADING is committed to providing high-quality Bowl and Cup products and excellent customer support. We value your feedback and continuously strive to improve your shopping experience on aldshops.com.